When can I expect to receive my fabric?
Material Magic is custom printed fabric and has a 6 - 8 week printing timeframe from the date Pre-Order closes. The fabric can arrive slightly earlier or later than estimated, so we recommend to use the timeframe as a guide only. Once the material is ready to go and has been shipped, you will receive an Australia Post tracking number and we will keep you updated on timelines via the website and the Material Magic VIP Facebook page.
For retail orders, Material Magic fabric is cut, packed and posted within 2-3 business days. If you have purchased retail fabric during a retail release campaign (i.e. website restock launch week) there is an additional processing time due to the quantity of orders. Retail release date turnaround time is 5-7 business days.
Is fabric cut in a continuous length?
All material will be cut in a continuous length unless otherwise requested (make sure to email us if you would like them cut differently).
I have made two separate orders will it still be cut continuous?
Material ordered in separate orders will not be cut continuous unless you have notified us and we have responded to your request.
I have changed my address, can you change it in my account?
We certainly can, please send us an email with your new address and we can change it for you in the Shopify system. Alternatively, you can also update your address by logging in to your Material Magic account.
If you have changed your ownaddress in the system you must still notify us otherwise your parcel will still go to your existing address linked in AusPost business portal
If you have placed a Pre-order with us and then moved, please send us an email to ensure your fabrics are sent to the correct address.
I have forgotten my password, can you reset it for me?
Unfortunately due to privacy reasons, we do not have access to change any details in your account including your address and password. If you have forgotten your password, you will need to click the 'forgotten password' button and follow the prompts.
Do you offer local pickup?
We offer local pickup for orders over $350, please use the code PickupPerth at checkout. You will be sent pickup details when your fabric is ready to collect from West Leederville.
How is postage calculated?
Postage rates are Australia wide and are calculated when you check out. Postage is based on quantity and the fabric weight. All orders up to 5kg are sent in a Parcel Post satchel via Australia Post. You can be track your order by clicking here and entering your tracking number. All orders over 5kg will be sent through a courier company at a flat rate.
You will receive an email link which includes your tracking number once your fabrics are on their way.
I am international, can I still purchase your fabric?
Of course you can! International shipping is calculated at the checkout when you enter your postal address. If this does not occur for some reason, please send us an email with your order and we will work out the most economical way to send your order.
How do I wash my fabrics?
We recommend washing your fabric as you would the finished item. We like to use a Colour Catcher with dark fabrics but this is personal preference and not needed. Colour Catchers can be purchased at your local grocery store and are usually found with the laundry detergents. In regards to PUL (Polyurethan Laminate), this fabric is knit paired with a stretchy plastic film and should never be put in the dryer.
Help, my knit curls on the edges?
This is common with most knit fabrics. However, here are some tips and tricks that can help prevent this from happening. Try not to stretch the material too much beforehand or while you are sewing, as the more you pull at it, the more it will tend to curl. You can overlock the edges, use spray starch or steam the edges with your iron, these are all things that can help reduce the curl. We use wonder-clips on the edge of knits, instead of pins to help hold the fabric in place and hold the curl out. If the curl is really making things difficult for you, an old-fashioned trick was to use builder's masking tape to hold the curl out and down and then lay your pattern down.
Have a tip or trick we haven't mentioned? Let us know!
My fabric has a flaw:
Material Magic fabric is custom made, so in the custom printing process, flaws are bound to happen. We do our best to check the fabric for any potential misprints or flaws but sometimes we may miss it when cutting.
We will not discount any flaw that is less than 1cm in size or within 10cm of the selvages. If you receive a fabric with a flaw larger than a 1cm or greater than 10cm from the selvage, please email firstname.lastname@example.org and we will either discount your fabric or accept the fabric back for a refund.
Due to the custom nature of the product, we cannot guarantee that we will have the fabric in stock to replace your order.
Where do your prints come from?
Our fabric collections are designed using commissioned art from artists around the world, created with commercially licensed clip-art and digital papers from other artists.
Do you offer a bulk discount:
Yes we do. If you order 10+ meters in one continuous print (must be one base) you will receive 10% off that item. Please contact us at email@example.com with your order and we will issue you a unique discount code. You will not be able to use this code in conjunction with any other promotion.
We would really like you to enjoy your purchasing and sewing experience with Material Magic. If you are having trouble with something or need help please reach out.