Western Australian Owned and Operated: All parcels posted with MailPlus Express Shipping 1-2 Business Days

T&Cs

Please read our T&Cs below carefully prior to purchasing any fabrics. Thank you

When can I expect to receive my fabric? 

Material Magic is custom printed fabric and has a 6 - 12 week printing timeframe from the date Pre-Order closes. The fabric can arrive slightly earlier or later than estimated, so we recommend to use the timeframe as a guide only.

Fabrics may take longer than the estimated timeframes due to international COVID-19 impacts, shipping delays, or reprinting requirements. This timeframe is at the discretion of Material Magic and no refunds will be issued for delays outside of the 12 weeks however customers will be informed of the expected dates for shipping.

Once the material is ready to go and has been shipped, you will receive an Australia Post or SENDLE tracking number and we will keep you updated on timelines via the website and the Material Magic VIP Facebook group.

For retail orders, Material Magic fabric is cut, packed and posted within 2-3 business days. If you have purchased retail fabric during a retail release campaign (i.e. website restock launch week) there is an additional processing time due to the quantity of orders. Retail release date turnaround time is 3-7 business days. 

Combined Orders

If you would like to add to your preorder you may place a new order and use the combine combine shipping code at checkout - PostageT&Cs. If your multiple orders require a larger bag than what you have paid for in the you will be invoiced the difference. 

Please note, if you have paid postage multiple times within a preorder you will not be refunded postage. Thank you.

The same TCs apply for retail purchases. Please use the combine shipping code if you would like to place multiple orders and I can invoice the shipping separately. This is not a free shipping code. The customer always pays for their own shipping.

Thank you

Is fabric cut in a continuous length? 

All material will be cut in a continuous length unless otherwise requested (make sure to email us if you would like them cut differently). Or if stated in the product title, e.g. Marvelous Cotton Woven 0.5m.

I have made two separate orders will it still be cut continuous? 

Material ordered in separate orders will not be cut continuous unless you have notified us and we have responded to your request.

I have changed my address, can you change it in my account? 

We certainly can, please send us an email with your new address and we can change it for you in the Shopify system. Alternatively, you can also update your address by logging in to your Material Magic account. 

If you have changed your own address in the system you must still notify us otherwise any existing orders will still go to your existing address linked in AusPost business portal and on your picking slips.

If you have placed a Pre-order with us and then moved, please send us an email to ensure your fabrics are sent to the correct address. If you have not advised us of an address change then we take no responsibility for lost parcels and it is up to the customer to follow up with Australia Post. 

I have forgotten my password, can you reset it for me?

Unfortunately due to privacy reasons, we do not have access to change any details in your account including your address and password. If you have forgotten your password, you will need to click the 'forgotten password' button and follow the prompts. 

Do you offer local pickup?

We offer local pickup for orders over $200, please use the code PickupPerth at checkout. You will be sent pickup details when your fabric is ready to collect from Osborne Park. If you have used this code and your order is less than the required amount you will be invoiced shipping separately.

How is postage calculated?

Postage rates are Australia wide and are calculated when you check out. Postage is based on quantity and the fabric weight. All orders up to 5kg are sent in a Parcel Post satchel via Australia Post. You can track your order by clicking here and entering your tracking number. All orders over 5kg will be sent through a courier company at a flat rate, we currently use SENDLE.

You will receive an email link which includes your tracking number once your fabrics are on their way. 

No parcels include insurance coverage, if you would like this, customers need to contact us via email and pay the additional fees via PayPal.  

It is not Material Magics responsibility to reimburse customers for any lost parcels from Sendle, Australia Post or any other carrier, these are the responsibility of the courier company and the customer is required to claim for lost or stolen goods directly with them.

Under the Australian Consumer Protection Act, once Material Magic has shipped a parcel, it is the responsibility of the courier company to deliver the parcel. If the fabrics are lost during transit, it is the liability of the courier company to reimburse the customer not Material Magic. If you have purchased insurance, we can put a claim it on your behalf. Please email us at materialmagic@outlook.com  

I am international, can I still purchase your fabric? 

Of course you can! International shipping is calculated at the checkout when you enter your postal address. If this does not occur for some reason, please send us an email with your order and we will work out the most economical way to send your order.

Please note, additional delays for international shipping are currently occurring due to COVID-19 impacts.

Under the Australian Consumer Protection Act, once Material Magic has shipped a parcel, it is the responsibility of the courier company to deliver the parcel. If the fabrics are lost during transit, it is the liability of the courier company to reimburse the customer not Material Magic. If you have purchased insurance, we can put a claim it on your behalf. Please email us at materialmagic@outlook.com   

How do I wash my fabrics? 

We recommend washing your fabric as you would the finished item. We like to use a Colour Catcher with dark fabrics but this is personal preference and not needed. Colour Catchers can be purchased at your local grocery store and are usually found with the laundry detergents. In regards to PUL (Polyurethan Laminate), this fabric is knit paired with a stretchy plastic film and should never be put in the dryer.  

Reminder, shrinkage for natural fibers are estimated to be 7% which is why we recommend prewashing all fabrics before commencing with your magical creation. We will not refund any fabrics which shrink after washing and which are within our TCs stated above (e.g. 7% threshold). 

Help, my Knit curls on the edges? 

This is common with most Knit fabrics. However, here are some tips and tricks that can help prevent this from happening. Try not to stretch the material too much beforehand or while you are sewing, as the more you pull at it, the more it will tend to curl. You can overlock the edges, use spray starch or steam the edges with your iron, these are all things that can help reduce the curl. We use wonder-clips on the edge of knits, instead of pins to help hold the fabric in place and hold the curl out. If the curl is really making things difficult for you, an old-fashioned trick was to use builder's masking tape to hold the curl out and down and then lay your pattern down. 

Have a tip or trick we haven't mentioned? Let us know!

My fabric has a flaw: 

Material Magic fabric is custom made, so in the custom printing process, flaws are bound to happen. We do our best to check the fabric for any potential misprints or flaws but sometimes we may miss it when cutting. 

As we are a digital printing businesses, ink can get on the reverse side of the fabric. In the event of this occurring, if the ink goes through and impacts the design then it is considered faulty and the below terms apply. If the ink can not be seen on the reverse and does not impact the design this is not a faulty and is a result of the printing process. 

We will not discount any flaw that is less than 1cm in size or within 10cm of the selvages.  If you receive a fabric with a flaw larger than a 1cm or greater than 10cm from the selvage, please email info@materialmagic.com.au and we will either discount your fabric or accept the fabric back for a refund. The postage cost for returning the fabric will be paid for by the customer. 

Due to the custom nature of the product, we cannot guarantee that we will have the fabric in stock to replace your order.

Where do your prints come from? 

Our fabric collections are designed using commissioned art from artists around the world, created with commercially licensed clip-art and digital papers from other artists. 

Do you offer a bulk discount:

Yes we do. If you order 10+ meters in one continuous print (must be one base) you will receive 10% off that item. Please contact us at info@materialmagic.com.au with your order and we will issue you a unique discount code.  You will not be able to use this code in conjunction with any other promotion.

We would really like you to enjoy your purchasing and sewing experience with Material Magic. If you are having trouble with something or need help please reach out.

Happy Sewing!